Support
FriendPet support covers install, pet creation, page display, credits, and billing. Email support@kwverdit.com for account help.
Need help with the Chrome extension or your account? Start with the topics below. If you still need us, email support anytime.
By FriendPet Team · Updated July 26, 2026
Email support
For account, billing, extension, or generation issues, write to us in English or Chinese.
support@kwverdit.comWe usually reply within 1–2 business days. Include your sign-in email and a short description of the issue.
Helpful links
Common topics
Install the extension
Install FriendPet from the Chrome Web Store, then open the toolbar icon. If the popup does not open, pin the extension and reload the page.
Google sign-in (website)
Website account features (credits and billing) use Google sign-in on this site. The extension pet display works from the popup; sign in on the web when you purchase plans or packs.
Credits & generation
Credits are used for cloud pet generation and extra actions when billing is enabled. Demo pets do not require a purchase to try.
Jobs & progress
Create and action jobs show progress on the toolbar badge. You can close the popup while a job runs and come back later.
Subscriptions & payments
Plans and one-time credit packs are purchased on this website via Creem. The extension does not process card payments inside Chrome.
Quick answers
- Does FriendPet post or send messages for me?
- No. It only displays your pet and local interactions. You stay in control of everything you publish elsewhere.
- Why is generation taking long?
- Cloud jobs usually take one to a few minutes. Check the toolbar badge. If it stalls, email support with the time and whether you used create or an extra action.
- I cannot sign in with Google
- Use a regular Chrome profile, allow pop-ups for our site, and retry. If it still fails, email support@kwverdit.com.
- Where are my pets stored?
- Pet packs and settings stay in local extension storage on your device.
- How do I delete my account or data?
- Remove the extension to clear local pet data. To delete a website account or server data, email support@kwverdit.com from your sign-in address.
- Is my page content sent to AI?
- No scraping of arbitrary page text for ads. Photo upload and generation payloads are sent only when you start a create or action job.
When you email us, please include
- The Google email on your FriendPet account (if signed in on the website)
- Extension version (shown in the popup)
- Whether you used a demo pet or photo create
- Screenshots of the issue if helpful